Shipping Policy

Shipping policy

We're committed to getting your order to you as quickly and safely as possible. Here's what to expect:

Processing Times — Ships within 1-2 business days (Monday-Friday) after order confirmation.

If Your Order Is Delayed — If your order is affected by a delay, you will be notified immediately after purchase. You may cancel anytime before shipping for a full refund — simply reply to your confirmation email or contact us at tentivosupport@gmail.com.

Order Tracking — Once your order ships, you'll receive a tracking number via email so you can follow your shipment in real time.

Damaged or Lost Packages — If your package is damaged in transit or doesn't arrive within the expected time frame, contact us at tentivosupport@gmail.com so we can make it right.